FAQ — Ash Vault Line

Q01 Do you take orders in advance for specific items? For most retail items, no. The shelf is first-come, first-served, and we keep quantities small on purpose. For the weekly vegetable box, you subscribe and we handle the selection. For restaurant supply orders, yes, those are placed by Sunday evening for Tuesday delivery. Q02 Can I visit the farm that grew my vegetables? We cannot arrange farm visits directly, but several of the farms we work with do welcome visitors during harvest season. Ask us in the shop and we will tell you which ones are open and how to get in touch. We do not act as an intermediary, just as a pointer. Q03 What happens if I subscribe to the weekly box and I am away? Let us know by the Sunday before your delivery Thursday and we will skip that week without charge. We ask for at least four days' notice because we are ordering from the farms by Sunday evening. Pausing for a longer period is also fine, just send us a message.